Returns

Returns/Exchanges

If something doesn’t fit or if you just don’t like something you ordered, feel free to send it back and we can provide you with a gift certificate in the value of the product that you're sending back, exchange it for another item, or issue a refund. You have 30 days from your order date to send your item. Once we receive it, we will process your request within 48 hours.  Customers are responsible for paying for their own return & exchange shipping costs for items that either do not fit or are disliked for any reason.

Here are a few guidelines to make things go as smoothly as possible:

Include a note in the package with the following information:
Your order number
Your name
Shipping address
Phone number
Email address
Reason for exchange/return

Send the exchange/return to:
Amethyst & Ivy
160 Alameda Court
Lancaster, Ohio 43130

The following items cannot be returned and are regarded as a final sale:
Body Jewelry
Swimwear
Makeup
Hosiery
Lingerie
Undergarments

Returning Shoes? Please do not use the shoe box as the shipping box. Return shoes in their original shoe box within a shipping box.
Please keep in mind that the item you’re shipping back should present no evidence of wear.
This includes NO: deodorant stains, smoke or perfume scents, animal fur/scent, rips or tears, stains of any kind, makeup on collars, etc.

If your item arrived damaged, or if you have any remaining questions about exchanging or returning an item, please email us at sales@amethystandivy.com and be sure to include your order number.