FAQs
Return Policy
We want you to be satisfied with your purchase. If you need to return merchandise you may return it by mail service to amethystandivy.com.com or return it to our Amethyst & Ivy Store. Some online merchandise is not returnable. If an item is not available to return it will list that on the product description page.
General Return Policy
All credits on returns will be made directly to the credit card used in making the purchase.
- The original Online Purchase Receipt must accompany all returns.
- The merchandise must be returned in original condition for resale, unless it is defective. The merchandise must be returned within 30 (30) days from the date of purchase.
- The merchandise must be returned with vendor and price tags attached.
- Footwear must be returned in the original box, with stickers attached.
- Footwear must be in new condition (no wear on the inside or outside) unless defective.
- Any uncertainties about the style and fit of your footwear should be resolved before wearing them outside.
- Shipping and handling charges are not refundable unless the merchandise is defective or the wrong merchandise was sent.
Merchandise Availability
Inventory Online
We add new merchandise to the site daily. So that we may offer a wide variety of fresh styles and brands, we are not able to guarantee inventory if you leave the site without purchasing your selection. While shopping, please notice that only the available sizes and colors will display. However, putting the merchandise into your shopping bag does not guarantee inventory. The merchandise will be reserved to you only after you check out. If an item is not available after you place your order, you will be contacted via email.
Inventory Online vs. In Store
Currently we offer most of our store merchandise at amethystandivy.com. Occasionally, we offer styles and sizes on amethystandivy.com that are not available in our retail store. Occasionally due to vendor policies, we are unable to offer select brands online that you may find in our retail stores.
Hard to Find Merchandise
If the product that you are searching for is not listed online, there is a possibility that it has not yet arrived or has already sold out. Not all items are restocked when they become sold out. If the item you're searching for is not available online, please call Guest Services at 740-654-4950 Monday through Friday from 9 am – 5 pm ET to find out if the item you are looking for is available for special order.
Out of Stock and Backorders
Although we intend to only show you product available online to order, occasionally more popular styles may become out of stock due to high demand which may cause canceled items on your order. If an out of stock occurs on your online order and the item is available to backorder you will not be charged for shipping if a second shipment is required. You will be contacted via email after your Online Order Confirmation has been sent notifying you of an item canceled.
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