FAQS

Shipping Policies:

Delivery time includes 1-2 business day for processing.
Orders are shipped Monday-Friday.
Orders are not shipped on Saturdays, Sundays, or holidays.
3 Day and Overnight orders must be in before 2 PM EST to ship out same business day.
3 Day and Overnight orders placed after 2 PM EST will ship the following business day.
3 Day and Overnight orders are delivered Monday-Friday. They are NOT delivered Saturday or Sunday.
Signature required for all 3 Day and Overnight orders.
Watch for an email from us. We may need additional information to process your order.

WHAT HAPPENS AFTER I PLACE MY ORDER?

If everything is in stock, your order will ship within 1-2 business days for domestic or 2-3 business days for international and we'll email you a tracking number. Shipping times are subject to change during peak holiday season. If any item is out of stock, then you will be notified by email. If you do not respond within 24 hours we will adjust your total based on availability and ship your order. If your order has been backordered, it will be shipped as soon as possible. You will receive an email with updates regarding this matter.

WHY DOESN'T THE LINK PROVIDED RECOGNIZE THE TRACKING NUMBER FOR AN ORDER I PLACED?

Your tracking number won’t be recognized until approximately 24 hours after your order has shipped. This is just the time required for online tracking systems to update. Try tracking your package again the following day-it should work by then.

CAN I CHANGE THE DESTINATION OF MY SHIPMENT AFTER IT HAS SHIPPED?

For international orders we are sorry but it is not possible. For domestic orders contact us at sales@amethystandivy.com if you would like to reroute the order. Please note that even if we can reroute your shipment there will be a surcharge for the service.

I HAVE NOT RECIEVED MY PACKAGE, WHO SHOULD I CONTACT?

Please allow 1-2 business days for order processing (2-3 days for international). Also, remember we only ship orders Monday through Friday. Once your order has been processed you will receive an email with your tracking information in it! If you're still concerned your order may have gone missing, simply email sales@amethystandivy.com and we'll look into it for you.

WHAT IF I RECEIVED MY ORDER BUT ITEM(S) WERE MISSING?

If an item is missing from your shipment, please check your invoice to see if you were billed for it. If your invoice states "Ordered 1 Shipped 0" you were not billed for it. If you were billed for the item but did not receive it, please email sales@amethystandivy.com

DO YOU SHIP OVERSEAS?

Yes. We accept overseas, Canadian, and APO/FPO orders on our website. You can choose your shipping address and shipping method during the checkout process!
However please note: shipping charges listed on the website DO NOT INCLUDE CUSTOMS, DUTIES AND TAXES. It is your responsibility to pay for these once the shipment upon arrival in your country. HOW MUCH DO I PAY FOR INTERNATION SHIPPING? Your shipping price will be determined online by the weight of your order and the shipping destination. After the "Shipping Address" page, you’ll see price for your order. *PLEASE NOTE: CERTAIN COUNTRIES CHARGE ADDITIONAL CUSTOMS FEES AND INDEPENDENT CARRIER CHARGES. A & I CAN'T ANTICIPATE THESE COSTS AND WILL NOT BE ABLE TO REIMBURSE YOU FOR ANY ADDITIONAL FEES INCURRED. BEFORE PLACING YOUR ORDER, PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE TO FIND OUT WHAT KINDS OF FEES YOU CAN EXPECT.

CAN YOU MARK MY ORDER AS A GIFT SO I DON'T PAY CUSTOMS FEES?

We're sorry, but we are not able to designate any packages as gifts.

WHAT IF YOU DO NOT SHIP TO MY COUNTRY?

If your country is not available on our site you can visit http://www.bongous.com. Bongous.com will create a US shipping address for you. Then you can complete your order with this new address. Your order will be shipped to this new address and then shipped to your location at your call. With this service, you can order from multiple US companies, have all orders shipped to this address and then save money by having all of your orders shipped overseas at once. Bongous is a third-party company and A & I is not responsible for any issues regarding shipping if the bongous.com service is used. Billing FAQ's IS YOUR SITE SECURE? Yes of course! We run on a secure server (SSL) and other security safeguards in place, so no need to worry.

WHEN WILL MY CARD BE BILLED?

Once your order is pulled and shipped, we will then bill your card. Your bank will put a hold on the funds needed to pay for your entire order at the time you place the order.

WHAT HAPPENS IF MY CARD COMES BACK DECLINED?

If a card is declined because you do not have enough money in your account, then your card is NOT authorized and you will see nothing on your credit card statement.

YOUR SITE KEEPS SAYING MY CARD IS DECLINED, BUT I JUST CHECKED MY BANK ACCOUNT AND ALL MY MONEY IS GONE! WHAT IS GOING ON?

If a credit card is declined for any "security" reason such as a billing address mismatch or security code mismatch, then your issuing bank (credit card) will put a hold on those funds. These funds may show up as withdrawn or charged by us, however we have NOT actually charged your account. In fact, we immediately inform your issuing bank that your card was declined and ask them to release the funds back to you. But it still may take up to 10 business days for your issuing bank to release the funds back into your account! There is nothing we can do about this. Please call the issuing bank for your credit card (the bank named on your credit card) and ask them when the funds will be released.

HOW LONG WILL THE "HOLD" ON MY MONEY LAST?

If you paid by... Credit Card: Refunds processed within 1-3 business days. Bank Account DEBIT Card: Refunds processed within 3-10 business days.

CAN I PAY BY CHECK OR MONEY ORDER?

It is much faster to pay with a credit card through our site, but we will accept money orders and certified checks. We don’t accept personal checks though. If you’d like to pay with a money order, we have some simple directions. Please go to your shopping cart and click checkout. Then choose your shipping method and click continue. The next page will be the payment page. Please print that page and mail it along with your money order to: Amethyst & Ivy 160 Alameda Court Lancaster, Ohio 43130